Terms + Conditions

Cancellations, Refunds & Exchanges

Once your order has been shipped, we do not accept refunds or exchanges due to change of mind.

Any returns due to faulty or damaged items must be initiated within 7 days of receiving the delivery. Please email our team at ichibannotions@gmail.com with your order number and attach a clear photo of the faulty or damaged item with all original packaging in the picture. If such a photo is not provided, we cannot take responsibility for any returns.

Should you wish to cancel or change your order, you must contact our team within 2 hours of placing your order, as we process orders quite promptly upon receiving them.